About the organisation

Ideon Recruitment Hub, part of Ideon Limited, is dedicated to providing businesses with comprehensive human resource outsourcing solutions to allow them to focus on their core operations. Ideon has built a reputation for upholding high ethical standards, maintaining confidentiality, and delivering outstanding customer service.

The company promotes a positive work environment that fosters teamwork and innovation, providing employees with opportunities for career advancement and development. Ideon Recruitment Hub frequently posts job openings in various fields, including Relationship Officers, Business Development Professionals, and Call Center Agents.

Job Summary

The Call Center Agent at Ideon will manage a portfolio of delinquent accounts to recover outstanding debts. This role involves developing collection strategies, negotiating payment plans, and ensuring efficient customer interactions to support Ideon’s HR outsourcing and recruitment services.

Roles, Duties, and Responsibilities

Manage a portfolio of delinquent accounts to recover outstanding debts
Develop and implement effective collection strategies
Negotiate payment plans and reductions with customers
Handle customer interactions via phone, email, or other channels to resolve account issues
Maintain accurate records of collection activities and customer communications
Collaborate with team members to achieve collection targets
Ensure compliance with company policies and legal regulations