About the Organisation

Aircom Group, founded in 2010, is a premier provider of IT and network communication solutions across India, Uganda, Tanzania, Kenya, and Dubai. The company delivers world-class products and services to give businesses a competitive edge in technology and connectivity.

Job Summary

This is a full-time on-site role for a Customer Relationship Management Executive in Kampala. The position involves managing client relationships to enhance retention and satisfaction. Key responsibilities include improving customer experience, analysing client needs, and supporting sales initiatives to achieve business objectives. The executive will serve as the primary point of contact for customers, facilitating effective communication and maintaining long-term relationships.

Roles, Duties, and Responsibilities

Lead customer relationship management to enhance retention and satisfaction
Improve customer experience through proactive engagement and solutions
Analyse client needs and feedback to drive product and service enhancements
Support sales initiatives by providing customer insights and relationship support
Serve as the primary contact for customer queries and escalations
Facilitate effective communication between clients and internal teams
Maintain long-term customer relationships to ensure loyalty and repeat business