About WASSHA Africa Uganda

WASSHA Africa Uganda Ltd, a subsidiary of Japan-based WASSHA Inc., delivers affordable, pay-as-you-go solar energy to off-grid communities across Sub-Saharan Africa. Our mission: improve quality of life for families and small businesses through clean, reliable power. We foster innovation, sustainability, and community empowerment. Visit www.wassha.com.

Role Purpose

Be the frontline voice between WASSHA and its customers/agents. Ensure prompt communication, rapid issue resolution, and high satisfaction to drive retention and growth. Collaborate with field Marketing Representatives (MRs) to boost agent performance and sales.

Key Responsibilities

1. Customer & Agent Support

• Engage agents/customers to assess sales performance and challenges
• Analyze sales trends and coach agents on upselling
• Educate agents on WASSHA policies, products, and values
• Handle inbound calls, resolve issues, and ensure timely closure
• Log and follow up on complaints until fully resolved

2. Field MR Support

• Provide real-time assistance to MRs in the field
• Monitor MR tasks and send progress reminders
• Collaborate daily to ensure MRs meet targets

3. Systems & Reporting

• Use Sales Dashboard, Google Maps, and MR task tools to:
  • Update agent sales history
  • Process commissions
  • Track MR performance and field progress

Qualifications & Experience

• Bachelor’s degree in any field
• 1+ year in customer service or call center
• Strong customer service orientation
• Basic computer skills (typing, spreadsheets)
• Excellent communication, problem-solving, and relationship skills

Language Requirements

How to Apply

Email PDF of:

• CV
• Cover Letter
• Academic Transcripts

recruitug@tz.wassha.com

Subject Line:Customer Support Officer – LusogaORCustomer Support Officer – Gishu

Apply: Lusoga Role   Apply: Gishu Role

Applications reviewed on a rolling basis. Only shortlisted candidates contacted.

Deadline: 14 Nov 2025 @ 18:00 EAT