Job Overview

This is a temporary 6-month part-time internship ideal for an entry-level candidate You will be part of the Customer Experience department acting as the frontline support for customers with a focus on managing repayments and resolving complaints to ensure a positive experience

Company: ENGIE Energy Access (via Fenix International Uganda Limited)
Job Title: Customer Service Agent
Location: Kampala Uganda
Job Type: Temporary (6 months) Part-time
Experience Level: Junior (less than 3 years of experience)
Reporting to: Call Center Team Lead

Responsibilities and Duties

Your core mission is to provide world-class customer service Key responsibilities include:

Customer Interaction: Making outgoing calls to customers managing complaints with empathy and following up on issues until they are fully resolved
Education and Support: Educating customers about their finance agreements and providing accurate product information
Data Management: Entering high-quality and accurate customer interaction data into the company's systems
Team Collaboration: Escalating unresolved issues to your supervisor and contributing ideas to improve the overall customer experience

Qualifications and Skills

The employer is looking for a candidate with a specific blend of communication technical and personal skills

Category	Details
Education	A degree or diploma in a relevant field is required
Language	Fluent in specific local language combinations The listing includes several required pairs such as Luganda + Ateso + Kakwa + Kumam or Acholi + Langi + Alur (Luo) among others Please check the original description for the combination you speak
Technical Skills	Strong IT skills especially in Microsoft Office Packages (Forms Excel PowerPoint)
Interpersonal Skills	Excellent verbal and written communication skills in English critical thinking problem-solving and the ability to work well in a team or independently
Personal Skills	A solutions-oriented mindset good negotiation skills flexibility and the ability to work under pressure

What to Expect in a Customer Service Role

This role is a classic example of a frontline customer service position which is vital for maintaining customer satisfaction and loyalty Companies often provide on-the-job training and such roles can be an excellent entry point into a company with potential pathways to advancement into supervisory or specialized positions