About the Organisation

Evidence Action is a global health NGO dedicated to scaling evidence-based, cost-effective initiatives to help people escape poverty. Founded in 2013, the organization has reached over 530 million people across Africa and Asia. Evidence Action is praised by top evaluators, including a four-star Charity Navigator rating, for its rigorous, data-driven approach.

The organization fosters a dynamic work environment valuing professional development and a shared commitment to its mission, offering diverse career opportunities with competitive compensation.

Its new business strategy focuses on high-impact health interventions like Deworm the World and Safe Water Now, delivering measurable improvements in global health. Guided by values of evidence-based decision-making, cost-effectiveness, and scalability, Evidence Action engages in corporate social responsibility initiatives promoting sustainable development. For more information, visit www.evidenceaction.org.

Job Summary

The Field Technician position is primarily field-based, serving as a critical link between Safe Water Now, Engineering, program implementation, and served communities by ensuring timely and quality repairs and maintenance of chlorine dispensers and ILC (In-Line Chlorination) devices in a designated area.

Roles, Duties, and Responsibilities

Perform field and office repairs on chlorine dispenser hardware, such as casings, tanks, and valves, to reduce hardware costs
Execute timely and high-quality re-installations and maintenance of dispensers
Collect and submit data on upgrades for every dispenser repair, maintenance, or re-installation
Regularly report and support the engineering team and Area Coordinator on field issues arising from spot checks and maintenance of chlorine dispenser hardware
Keep the Area Coordinator and engineering team updated on dispenser component performance, especially during trial tests of chlorine dispenser hardware
Track chlorine dispenser hardware tested in the field by maintaining all documentation and providing monthly progress updates to the Area Coordinator
Assist in assembling new hardware as needed
Track parts and tools required for dispenser repairs or upgrades in the office or hub, notifying staff when reordering is needed
Communicate new engineering advancements, improvements, or innovations to field teams, and vice versa
Engage communities and local stakeholders in awareness and messaging to promote safe use of chlorine dispensers and prevent vandalism
Support ongoing field office, hub, and satellite tasks, such as chlorine delivery, quality data collection and submission, and technology maintenance
Manage, train, supervise, mentor, shadow, and coach community service assistants in their roles
Manage and account for funds allocated for field work or engineering tasks in compliance with finance policy
Wisely use assigned motorcycles, paying close attention to repair and maintenance costs
Develop weekly work plans and field activity reports
Assist with back-checks for ongoing tasks, both in-person and by phone
Perform other tasks and responsibilities as directed by the Supervisor

Key Performance Indicators (KPIs)

Chlorine device functionality rates
Chlorine dispenser issues reported and resolved within 48 hours
Timely and quality data collection, submission, and tracking
Number of coaching sessions conducted and their impact on Community Service Assistants' performance

Qualifications, Education, and Competencies

Certificate or diploma in Plumbing, Water Engineering, or a related technical field
Uganda Advanced Certificate of Education (UACE/UBTEB) from a recognized vocational school
1–2 years of experience working with communities or social enterprises/NGOs
At least 2 years of experience plumbing water supply systems, preferably in rural or community contexts
Experience with chlorination systems, dosing equipment, or water treatment devices (advantageous)
Basic understanding of water quality testing
Ability to read and understand plumbing schematics and technical specifications
Experience or certification in stock management (advantageous)
Computer literacy
Valid Class A driving license from a recognized driving school and prior motorcycle riding experience
Fluency in English, Lugisu, and Lusoga; knowledge of other local languages is an advantage

Skills and Traits

Excellent public engagement and relationship-building skills
High level of discipline and character when working with communities, leaders, program teams, and managers
Attitude for community engagement and willingness to work in rural areas
High level of integrity and accountability
Team champion embracing teamwork
Proficient in data entry and management
Positive work attitude and ability to grow in a fast-paced setting
Experience and skills in basic plumbing and pipe fitting