Roles & Responsibility

Check in all guests, make sure they are who they say they are, take their payment, allocate them a room, and give them their room key.

Make sure that each guest has the right accounts set up based on their needs Fill in the information for Marriott Rewards Make that rates reflect market codes and write down any exceptions.

Make sure payment is received before giving out the room key, and check and change the bill Make and go over daily reports, logs, and backup lists Finish the reports for the cashier and closing Give guests directions and information about the property Meet the needs of guests, and if necessary, get in touch with the right staff.

Make sure that demands have been met by following up Process all kinds of payments, including vouchers, paid-outs, and fees. 

Drop and balance receipts Count and lock up the bank at the start and conclusion of each shift Get manual approvals and follow all accounting rules.

 Tell Loss Prevention/Security about any guests who say they were stolen from Help management train, evaluate, counsel, motivate, and coach staff Be a role model and the first person people talk to about the Guarantee of Fair Treatment/Open Door Policy procedure.

 Build and keep good working connections; help the team attain its goals; and listen to and respond to employee issues in a timely manner Follow corporate rules and procedures, tell your boss about accidents, injuries, and unsafe work circumstances, finish safety training and get certifications, keep your appearance clean and professional, keep sensitive information private, and preserve company assets.

 Welcome and greet customers; anticipate and meet their service needs; help those with impairments; and thank guests with real appreciation Use clear, professional language when you talk; make sure you write and review documents correctly and completely; and answer the phone in a kind way.

 Make sure that quality requirements are met Use computers and POS to enter and find information

Education, Skills, and Qualifications

Additional Qualifications

• No license or certification