Job Summary:

GardaWorld, a global leader in security services, is looking for an IT Support Engineer to maintain IT infrastructure, provide quick technical help, and make sure that all systems in Uganda run smoothly.

About the Company:

GardaWorld is a world leader in security services, offering custom solutions in more than 35 countries. 

The organization is based in Montreal, Canada, and offers a full range of services to protect people, property, and infrastructure around the world. 

These services include physical security, cash management, risk management, and cybersecurity.

Roles, Duties, and Responsibilities

Help with and manage incidents

• Keep an eye on and handle IT requests so they get fixed quickly
• Fix problems with hardware, software, and network connections
• Keep users informed and raise complicated concerns when necessary

Maintaining hardware and software

• Set up, install, and keep up IT hardware including laptops and printers
• Make sure that laptops are compliant with company standards by imaging them
• Keep track of IT assets and keep correct records

Networking and Infrastructure

• Set up and keep networking equipment like routers, switches, and access points in good working order.
• Keep an eye on the IT infrastructure, including server rooms and network devices.
• Help with wiring and setting up workstations when the office grows.

Help and train users

• Give end-users hands-on technical help and training
• Teach users about IT policies, processes, and best practices

Managing Access and Security

• Handle requests for system access and turn off tasks
• Make sure that company security regulations are followed

Sharing knowledge and writing things down

• Keep accurate records of incidents and solutions
• Update knowledge base articles so that users may help themselves

Help with IT in general

• Offer remote help around the clock when needed
• Make sure that old equipment is disposed of properly

Education, skills, and qualifications

• A bachelor's degree in IT, computer science, or a related discipline
• 4 or more years of expertise in IT support or a similar field
• Ability to debug hardware, software, and networking problems
• Knowledge of ITIL processes and Microsoft products
• Knowing how to set up and use networking equipment
• Great communication and people skills
• Strong organizational and multitasking skills
• A customer-focused attitude and a commitment to providing excellent service
• Available for on-call help and travel from time to time

How to Apply

Click the APPLY Button below to apply online.

Due date: October 18, 2025