About Fido

Fido is a digital lending pioneer founded in 2015 in Accra, Ghana. We’ve disbursed 2M+ loans to 450,000+ customers via mobile. Licensed as a Tier 3 Microfinance Institution by Bank of Ghana, Fido operates with transparency and innovation. In Uganda, we empower entrepreneurs with instant credit. Visit gh.fido.money.

Job Purpose

Recover overdue loans through planned, scripted interactions. Build client relationships, negotiate repayment plans, and achieve collection targets while delivering exceptional service under team leader supervision.

Key Responsibilities

• Handle high-volume inbound/outbound calls
• Interview clients to assess repayment ability
• Negotiate partial payments and flexible plans
• Use skip tracing to locate clients
• Resolve queries and complaints promptly
• Follow communication scripts
• Build trust and long-term client relationships
• Log all interactions in CRM accurately
• Meet qualitative and quantitative targets
• De-escalate dissatisfied clients
• Guide clients on product use and repayment

Qualifications & Skills

• Bachelor’s degree in any field
• No prior experience required (freshers welcome)
• Excellent verbal communication
• Strong negotiation and empathy
• Ability to follow scripts and processes
• Resilience under pressure
• Basic computer literacy
• Team player with ownership mindset

How to Apply

Apply online via the Fido Uganda Careers Portal:

Apply Now Online

Only shortlisted candidates will be contacted.

Deadline: 13 November 2025