Job Summary:

The Front Desk Representative will be the first person that visitors and callers see or talk to. They will do all of the receptionist and clerical work. This job needs a courteous, observant, and diligent person who can handle a lot of work while making sure that every guest feels appreciated and respected from the moment they contact us.

About Pinnacle Partners Ltd:

Pinnacle Partners Ltd is a fast-paced professional services company that is dedicated to providing excellent service to clients and running its business efficiently. We take pleasure in keeping our professionalism high while also creating a supportive and growth-oriented work environment for our employees.

Main Duties and Responsibilities:

• Keep the front desk area clean, neat, and professional, with all the supplies you need.
• Greet and welcome all guests warmly when they arrive.
• Answer and deal with visitor questions and complaints quickly and professionally.
• Handle all incoming calls, either by redirecting them or taking detailed messages.
• Efficiently receive and distribute all incoming mail, letters, and packages.
• Get mail ready to be sent by writing letters and packing packages.
• Check, sort, and send emails to the right departments.
• Keep track of the office supplies you have on hand and get more when you need them.
• Keep your records, files, and documentation systems up to date.
• Keep an eye on and keep track of the costs of running the office and doing business.
• Take care of extra administrative tasks including making travel plans and setting up appointments.
• Give correct information about the services and operations of the company
• Make sure that all visitors respect the security rules.
• Keep records of visitors and who has access to what.
• Set up and book meeting rooms
• Help other departments with administrative work when they require it

Requirements and Skills:

• Experience as a front desk representative or in a similar role
• Knowledge of how to use office equipment including fax machines and printers
• Knowledge of how to run an office and do basic bookkeeping
• Good in speaking and writing English;
• Very good at using Microsoft Office, especially Word and Excel.
• Strong communication and people skills
• Great at organizing and doing multiple things at once
• Good at addressing problems
• Professional behavior with a focus on customer service
• A high school diploma or something like it
• Extra skills in office administration (helpful)
• Ability to keep secrets and be discreet
• Professional look and attitude
• Patience and emotional intelligence
• Ability to change priorities
• Attention to detail and accuracy

Professional Traits:

• A friendly and open personality
• A perceptive and attentive nature
• A disciplined work ethic
• A proactive problem-solver
• A team player mentality
• Being reliable and on time
• How to act professionally on the phone
• Being aware of other cultures

Career Growth:

Pinnacle Partners Ltd offers the following for career growth:

• Complete training on the job
• Opportunities for professional growth
• Paths to career promotion
• Programs to improve skills
• A supportive team atmosphere
• Getting to know different parts of a business

Requirements for Applying:

• Updated CV
• Academic certificates and transcripts
• Professional references
• Cover letter (not required, but suggested)

How to Apply:

People who are interested should send in their applications through the right application channel. Please see the original job ad or get in touch with Pinnacle Partners Ltd directly for specific application requirements.

Apply Now

Important: This job is a great way to move up in your career in administration and customer service. We welcome submissions from qualified people who are excited about providing great customer service and moving forward in a professional services setting.