About the Organisation

Watu Simu is a dynamic company focused on providing innovative financial solutions, including asset financing for clients. Committed to operational excellence and customer satisfaction, Watu Simu fosters a collaborative and growth-oriented work environment, offering opportunities for young professionals to develop their skills and contribute to the company’s goals.

Job Summary

The Graduate Trainee – Back Office at Watu Simu will support the Back Office Supervisor in assessing the accuracy of data for approved client loans, flagging inaccuracies for correction, and ensuring efficient onboarding processes.

The role involves verifying document authenticity, communicating with customers, and adhering to company policies to meet service level agreements (SLAs) and organizational targets.

Duties, Roles, and Responsibilities

Perform data entry and approval/verification of key stages during the onboarding process in accordance with SLAs
Verify the authenticity of documents and information by contacting relevant customers to confirm accuracy
Clearly define reasons for rejecting loans during verification
Liaise with team supervisors to resolve issues affecting the Back Office System (OBS)
Ensure all sales are completed within recommended timelines, communicating with Field Officers (FO) for follow-up if delays occur
Conduct all activities in accordance with the company’s policies, processes, and code of conduct
Fulfill any reasonable tasks assigned or approved by management that align with company goals and targets
Proactively recommend improvements and innovative ideas to increase business efficiency
Perform other related duties as assigned by the supervisor

Qualifications, Skills, and Experience

Bachelor’s degree in Business Administration, Commerce, Economics, or a related field
Excellent presentation, interpersonal, and communication skills with fluency in English, Luganda, or other widely spoken languages such as Runyankole, Rutooro, Rufumbira, Rukiga, Ateso, Acholi, Langi, Kumam, Lumasaba, Swahili, or Lugbara
Strong attention to detail and organizational skills
Good verbal and written communication skills
Proficient in Microsoft Office Suite (Google Sheets, ERP)
Ability to work independently and as part of a team
Eagerness to learn and grow within the organization
Strong networking and relationship-building abilities
Passion for sales and customer engagement
Ability to work under pressure and manage multiple priorities

How to Apply

All suitably qualified and interested candidates should send a copy of their updated CV via the application link at https://watu.applytojob.com/apply/HsRvr5kBEY/Graduate-Trainee-Back-Office.

Apply Now

Only shortlisted candidates will be contacted. Any efforts to influence the recruitment process will lead to automatic disqualification and blacklisting.

Deadline: 24th October 2025, 5:00 PM