Head SME Airtel Uganda

ContractFull Time4 hours ago
Employment Information

About the Organisation

Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career. 

The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda. Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.

Duties, Roles and Responsibilities

Deliver Net Adds and Revenue growth for all products.
Execute Account Development Plans (ADPs) and GTM initiatives.
Drive segment-level product adoption and upsell/cross-sell opportunities.
Onboard, manage and grow Franchise Partner Network.
Improve DSA productivity.
Ensure national footprint is aligned to revenue opportunity.
Field coaching and performance management of Regional Heads.
Execution of zonal sales plans.
Regular training & mentoring.
Talent reviews and succession planning.
Coaching Direct Sales Agents, Supervisors, and Key Account Managers.
Collaborate with customer experience and backend support.
Track churn & proactively resolve service blockers.
Segment analysis & performance dashboards.
Use insights for interventions.

Qualifications, Education and Competencies

Must have: Bachelor’s Degree in Business, Sales, Marketing, IT, or related field. 
Preferred: MBA or Executive Leadership Program participation. 

Minimum 10 years’ commercial experience with at least 5 in leadership roles. 
Proven track record in B2B, B2C, or channel sales management. 
Experience managing distributed teams and multiple sales channels. 
Familiarity with telecoms, technology, or high-volume FMCG/financial services sectors (telecom/tech experience is an added advantage but not mandatory). 

Critical skills for the role: 
Strategic Thinking & Execution Discipline • Team Leadership & Talent Development • Strong Commercial Acumen & P&L Understanding • Stakeholder Management & Collaboration • Data-Driven Decision Making & Insight Generation • Entrepreneurial Mindset.

How to Apply

All interested candidates are invited to submit their applications online at the official Airtel Uganda careers portal.

Deadline: 28th November 2025

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