About the Organisation

DHL Group is a global leader in logistics and supply chain management, committed to connecting people and organizations through excellent service. Renowned for reliability, innovation, and customer focus, DHL fosters a diverse, inclusive work environment that promotes teamwork, personal growth, and excellence. Operating worldwide, DHL leverages advanced technology and sustainable practices to meet industry demands.

The company is deeply engaged in CSR initiatives focused on education, sustainability, and disaster relief. For more details, visit www.dhl.com.

Job Summary

The Transport and Inventory Controller – Customer Facing Specialist will manage inventory, billing, and transportation operations while serving as the primary point of contact for clients and distributors in Uganda. The role ensures timely deliveries, accurate inventory management, and exceptional customer service, aligning with DHL’s commitment to operational excellence.

Roles, Duties, and Responsibilities

Maintain accurate inventory records in customer systems (SAP)
Track customer sales invoices in SAP and provide regular reports and updates
Collaborate with the South Africa customer team to plan and manage transportation
Ensure truck availability and timely deliveries to key distributors
Monitor transportation KPIs and performance, making adjustments as needed
Manage transportation profit and loss and support continuous improvement initiatives
Build strong client relationships to ensure high customer satisfaction
Proactively communicate with clients about orders, fulfillment, delivery schedules, and stock availability

Qualifications, Education, and Skills

Bachelor’s degree in Logistics, Transportation, or Supply Chain Management
Minimum 2 years of experience in logistics or warehouse operations
Knowledge of Warehouse Management Systems (WMS) and inventory management
Core Skills and Competencies (DPDHL):
- Strong customer relationship-building and maintenance skills
- Ability to create and deliver high-quality, innovative solutions
- Alignment of plans and tactics with organizational goals
- Support for continuous improvement and innovation
- Empowering and motivating team members with accountability and recognition
- Providing feedback, coaching, and growth opportunities for team members
- Proactive pursuit of personal professional development
Languages: Fluent in spoken and written English