About the Organisation

The World Food Programme (WFP), founded in 1961, is the UN’s food assistance agency and the world’s largest humanitarian organization fighting hunger. Headquartered in Rome, Italy, WFP works in over 120 countries and territories to deliver food to millions affected by conflict, natural disasters, and climate change.

In 2020, WFP was awarded the Nobel Peace Prize for its efforts to combat hunger, promote peace in conflict-affected areas, and prevent hunger from being used as a weapon of war. WFP’s innovative business model combines emergency relief with development aid, aiming to build resilient and self-reliant communities. Committed to ending hunger by 2030, WFP’s core values—humanity, neutrality, impartiality, and independence—guide its operations.

The organisation offers a dynamic work environment with opportunities for professional growth, flexible arrangements, and a focus on gender equality and inclusion. WFP’s programs in Uganda include food distribution, nutrition support, and resilience-building initiatives for refugees and host communities. Visit www.wfp.orgfor more details.

Job Summary

The Business Support Assistant (Cash-Based Transfers) at the World Food Programme (WFP) will provide operational and technical support to the Crisis Response Unit (CRU) to deliver food and nutrition assistance to refugees and vulnerable host communities through Cash-Based Transfers (CBT). The role involves assisting with CBT implementation, ensuring safety and compliance, monitoring pipelines and fund utilization, and contributing to monthly financial reconciliations and reporting. The position requires field missions and collaboration with implementing partners to enhance program efficiency and impact.

Roles, Duties, and Responsibilities

Digital Assistance Services

Assist in deploying, maintaining, and troubleshooting digital platforms used in food aid programs
Train staff and partners on digital assistance tools to ensure proper and independent usage
Provide technical assistance to WFP beneficiaries, partners, and staff for using and accessing digital assistance systems

Data Management and Analysis

Ensure digital technologies are accessible and functional for accurate and timely data collection, including identity management and distribution tracking
Regularly verify data quality to ensure accuracy, consistency, and completeness
Assist in analyzing program data and preparing reports to support decision-making and program improvement

Basic IT Assistance

Set up, install, and maintain IT equipment such as computers, printers, and network devices
Provide first-level IT assistance to Area and Field Office staff by troubleshooting hardware and software issues
Install and update software applications to keep systems secure and functional
Maintain an accurate inventory of all IT assets and ensure proper utilization
Monitor network performance and implement IT security measures to protect data and systems

Compliance and Documentation

Maintain up-to-date documentation of systems, processes, and user guides for knowledge sharing and business continuity
Ensure adherence to WFP’s identity management, IT, and data protection policies
Perform other related duties as required

Expected Deliverables

Timely documentation of CBT activities for all distribution stages under CRU interventions
Up-to-date monthly CBT performance reports covering assistance and distributions
Accurate and completed monthly CBT reconciliations and accountabilities for all interventions
Finalized and reviewed FSP payment reports, ensuring timely submission and receipt
Optimized CBT pipelines and fund utilization to ensure efficient resource allocation
Successful implementation of CBT program strategies and support to execution
Conducted field missions for monitoring, engagement, and awareness-raising

Qualifications, Education, and Skills

Education

Secondary school education, preferably supplemented by a post-secondary certificate in a relevant functional area
A university degree in Development Studies, Accounting, Business Management, Economics, Statistics, or Management Information Systems is desirable

Experience

At least four years of relevant work experience in reconciliation, auditing, and accounting
Implementation of humanitarian or development programs
Preparation and coordination of donor proposals and reports
Stakeholder engagement and awareness-raising
Integration of data from multiple sources

Skills and Knowledge

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Access)
Good at statistical analysis, accounting, and reconciliation
Experience in project and program management, particularly in humanitarian or development settings
Understanding of technical concepts and data relevant to CBT programming
Excellent analytical, communication, and reporting skills
Strong interpersonal and cross-cultural communication skills