About the Organisation

The World Food Programme (WFP), founded in 1961, is the United Nations’ food assistance agency and the world’s largest humanitarian organization fighting hunger. Headquartered in Rome, Italy, WFP works in over 120 countries and territories to deliver food to millions affected by conflict, natural disasters, and climate change.

In 2020, WFP was awarded the Nobel Peace Prize for its efforts to combat hunger, promote peace in conflict-affected areas, and prevent hunger from being used as a weapon of war. WFP’s innovative business model combines emergency relief with development aid, aiming to build resilient and self-reliant communities. Committed to ending hunger by 2030, WFP’s core values—humanity, neutrality, impartiality, and independence—guide its operations.

The organization offers a dynamic work environment with opportunities for professional growth, flexible arrangements, and a focus on gender equality and inclusion. WFP’s programs in Uganda include food distribution, nutrition support, and resilience-building initiatives for refugees and host communities. For more information, visit www.wfp.org.

Job Summary

The Business Support Assistant (IDM) at the World Food Programme (WFP) will provide technical support for digital platforms used in food assistance programs, ensuring accurate data collection, entry, and management. The role involves assisting with IT equipment maintenance, user training, and compliance with WFP’s data protection and IT policies.

Based in Arua, the position requires collaboration with field teams to enhance digital services, resolve issues, and contribute to efficient program delivery.

Roles, Duties, and Responsibilities

Digital Assistance Services

Help set up, maintain, and troubleshoot digital platforms used in food aid programs
Train staff and partners on digital assistance tools to ensure proper and independent usage
Provide technical assistance to WFP beneficiaries, partners, and staff for using and accessing digital assistance systems

Data Management and Analysis

Ensure digital technologies are accessible and functional for accurate and timely data collection, including identity management and distribution tracking
Regularly verify data quality to ensure accuracy, consistency, and completeness
Assist in analyzing program data and preparing reports to support decision-making and program improvement

Basic IT Assistance

Set up, install, and maintain IT equipment such as computers, printers, and network devices
Provide first-level IT assistance to Area and Field Office staff by troubleshooting hardware and software issues
Install and update software applications to keep systems secure and functional
Maintain an accurate inventory of all IT assets and ensure proper utilization
Monitor network performance and implement IT security measures to protect data and systems

Compliance and Documentation

Maintain up-to-date documentation of systems, processes, and user guides for knowledge sharing and business continuity
Ensure adherence to WFP’s identity management, IT, and data protection policies
Perform other related duties as required

Qualifications, Education, and Skills

Education

Secondary school education, preferably supplemented by a post-secondary certificate in a relevant functional area
A university degree in Information Technology, Computer Science, Digital Innovations, or a similar discipline is desirable

Experience

At least four years of relevant work experience in IT support, data management, or digital assistance
Experience working in humanitarian or development settings is highly desirable
Experience using IT infrastructure, digital technologies, and data management systems