About the Company

CIC Africa Life Assurance Ltd is one of the best life insurance companies in East Africa. Its goal is to offer new and complete life insurance solutions that suit the financial security needs of people, families, and businesses.

The company was founded as a subsidiary of the CIC Insurance Group and has built a good reputation for putting customers first and providing reliable and easy-to-get insurance products. CIC Africa Life Assurance is known for creating a healthy and dynamic work environment. The company values employee growth and offers opportunities for professional development and a supportive work environment that encourages work-life balance and career success.

The organization hires people for a variety of jobs, like as underwriting, claims, and customer support. It also offers flexible work hours to meet the needs of all employees. Since it started, CIC Africa Life Assurance has expanded across East Africa. It has changed with the needs of the market and used the latest technology to improve its products and services. The company's business approach is based on providing customized life insurance products that meet the specific demands of its wide range of clients. This guarantees long-term financial security and growth.

CIC Africa Life Assurance has a strong presence in several countries and is guided by basic values of ethics, professionalism, and innovation to make sure that its services are valuable. The corporation also believes in corporate social responsibility and backs a number of community development projects that promote health, education, and financial literacy. Go to www.cicafrica.com for additional details.

Job Title: Assistant Claims Analyst

PURPOSE:
To make sure that claims are processed, assessed, and settled quickly and correctly according to corporate rules, regulatory requirements, and service standards, while also protecting the company from false or unfair claims.

Responsibilities, Roles, and Duties

A. Processing and Evaluating Claims

Take, record, and acknowledge claims from policyholders.
Check and make sure that all claim documentation and reports are complete.
Check claims against the terms and exclusions of the policy.
Suggest that claims be approved, denied, or looked into more.
Look at the claims that were made and tell the customer what papers they need to back them up.
Make sure that all claims are adequately recorded and forward any claims that seem fishy to the supervisor.
Keep an eye on claims reserves all the time because new information comes in, and close files when all payments have been made.
Send in claim documentation on time to make it easier to get reinsurance recoveries.

B. Managing customers and other important people

Answer questions from clients, providers, and middlemen about claims.
Help customers understand what they need to do to file a claim, how to do it, and when.
Make and keep good connections with those who have policies.
Give out discharge vouchers and make sure the customer uses them.
Check on payments for claims.

C. Following the rules and reporting

Make sure that claims are handled according to company rules, service level agreements, and rules set by the government.
Keep proper records of all claims.
Make reports on the performance, trends, and risks of claims on a regular basis so that management can make decisions.

Requirements, Education, and Skills

Requirements for School and Work:
School
Degree of Bachelor
A bachelor's degree in actuarial science or a related subject.

Professional Qualification
Insurance Diploma

Experience that is relevant
At least two years of relevant work experience.

Skills and Abilities:
Skills for Analyzing and Solving Problems
Paying attention to details
Great talents in talking to people, giving presentations, and communicating.
Honest, self-motivated, focused on goals, and able to work with little supervision.
Focus on Customer Service

What CIC Insurance Stands For
CIC Group is dedicated to provide great service and encouraging more growth. To do this, staff must follow these basic values, which are essential to their performance.
· Honesty—Be open and fair
· Dynamism—Be creative and full of energy
· Performance—Get things done quickly and well
· Working together—live the spirit of cooperation

How to Apply

If you have the professional and academic qualifications listed above and are ready to carry out the above mandate, please apply at https://careers.cicinsurancegroup.com/ and make sure to explicitly state the position you are applying for.

We need to get the application by the end of business on November 24, 2025.
We will only get in touch with those who have been short-listed.
If you don't hear from us before November 30, 2025, your application has not been successful.