To be in charge of the strategic design delivery and performance of MTN MoMo's digital service channels which include the App USSD and Web This job includes making sure that users have smooth experiences , that the system is always up and running , that it follows the rules and that it keeps becoming better

• Carry out channel plans and keep an eye on the App USSD and Web service lifecycle
• Keep an eye on performance uptime usage metrics and what customers say
• Do user research UI/UX design and usability testing
• Use data analytics to find patterns and develop performance dashboards
• Set up protocols for managing incidents and work together to fix problems
• Talk to vendors development teams and others inside the company
• Keep track of how well the channel is doing and help with governance tasks like SLA/KPI evaluations and risk assessments
• Take care of the operating budget for digital platforms

• You need to have at least two years of experience with at least one year of managing digital channels (App USSD Web) in fintech mobile money telecom or digital banking

• Analytical problem-solving
• Making decisions based on data
• Good communication
• Getting stakeholders involved
• Improving processes
• Coordinating projects

• Using fake documents will get you arrested
• Any canvassing will get you automatically disqualified
• Only candidates who made the cut will be contacted
• We really want women to apply