About AAR Insurance

AAR Insurance is East Africa's largest private healthcare insurance provider serving over 300000 members across Kenya ,Tanzania and Uganda.

 Founded in 1984 the company has expanded from medical evacuation services to offer comprehensive medical and general insurance products for individuals families and businesses

Job Purpose

The Claims Analyst is responsible for reviewing assessing and processing insurance claims in accordance with AAR’s procedures and industry regulations. The role ensures timely claims settlement promotes customer satisfaction and contributes to the efficiency of the claims function

Key Responsibilities

Claims Assessment & Processing

• Assess and process insurance claims to ensure validity and compliance with policy terms
• Investigate claims thoroughly to prevent fraud and ensure fair settlement

Regulatory & Compliance

• Ensure all claims handling complies with internal procedures and insurance regulations
• Support adherence to the company’s Claims Guidelines and Procedures Manual

Customer Service & Communication

• Respond promptly to claims inquiries via walk-ins phone or email
• Engage with intermediaries and direct clients to resolve claims-related issues

Claims Resolution & Settlement

• Identify and address outstanding claims issues to facilitate timely settlements
• Collaborate with relevant departments to expedite the claims process

Loss Ratio Management

• Analyze loss ratios to ensure only quality business is considered for renewal
• Provide insights to support underwriting decisions and claims cost control

Reporting & Analytics

• Prepare accurate claims reports statistics and trend analyses for management decision-making

Team Culture & Controls

• Promote ethical behavior risk management and adherence to internal controls within the claims team
• Contribute to departmental performance aligned with company strategy and service goals

Continuous Improvement

• Recommend process improvements to enhance turnaround time and client satisfaction
• Support initiatives for customer retention and business growth through service excellence

Qualifications and Competencies

How to Apply

Interested candidates should submit a single PDF document containing a cover letter CV and academic credentials to hr.recruitment@aar-insurance.com

Subject Line: Claims Analyst Application

Deadline: 28th September 2025