About Securex Agencies

Founded in Kenya (1970), Securex is East Africa’s leading private security provider operating in Uganda, Tanzania & Rwanda. We deliver manned guarding, alarms, CCTV, cash-in-transit, access control & AI-powered solutions to banks, retail, telecoms & NGOs. Visit www.securex.co.ke.

Role Purpose

Single point of contact for EVERY client in Uganda. Drive retention, upsell services, resolve incidents on-site, and ensure 100% contract renewal.

Key Responsibilities

Daily client engagement & instant issue resolution
Strategic account planning & revenue growth
Lead incident response & on-site investigations
Draft & secure contracts (manned guarding, alarms, CCTV, CIT, etc.)
Collaborate with sales for market research & leads
Produce weekly/monthly client reports
Advise management on client strategy
Maintain 95%+ client satisfaction score

Qualifications & Experience

Bachelor’s in Business Admin, Marketing, Public Admin, Social Sciences or related
5+ years Client Relations in a busy security company
Freshdesk/CRM software experience (huge advantage)