Absa Bank Uganda is a member of Absa Group Limited which is one of Africa's biggest groups of financial services companies.

 As a local bank with regional and worldwide knowledge we are in a solid position after more than 100 years in business We are dedicated to working together to find new ways to make Africa's future better

The End User Technology Analyst is in charge of providing high-quality second-line technical support to internal users and making sure that IT systems and services work smoothly.

 The job is mostly about fixing complicated problems handling service requests helping with ongoing improvement projects and making sure that IT governance and compliance standards are met to keep users happy and productive

• Technical Support: Help end users with complicated problems with hardware software and network connectivity
• Systems Administration: Manage and help with business systems including Active Directory Microsoft 365 and endpoint management solutions like Intune and SCCM
• Problem Solving: Find the fundamental cause of problems that keep happening and suggest long-term fixes
• Security: Help with endpoint security solutions including antivirus encryption and vulnerability management
• Coordination: Give Level 2 support and work with the infrastructure and application teams to fix problems that have been reported
• Deployment: Help with initiatives to upgrade systems handle patches and install software
• Service Management: Make sure that problems are fixed within SLAs keep records up to date and help with the implementation of IT improvements
• Risk & Compliance: Make sure that all actions follow both Absa's own rules and regulations and those of the law
• People Development: Keep learning new skills help younger team members and make sure that everyone shares what they know

• Experience: At least three years of hands-on experience in IT support service management or technical operations in a business setting
• Technical: Support for Windows and MacOS troubleshooting hardware Microsoft 365 basic networking Active Directory remote support tools and endpoint security
• Process: Knowledge of ITIL Foundation (incident problem and change management)
• Soft Skills: Great at figuring out what happened putting things in order writing things down talking to others and getting along with others A solid understanding of business processes empathy and patience