Results:

• Take care of your customers' questions and complaints about opening accounts, getting loans, and applying for credit cards, and do so quickly.
• If you can't get an answer to a question or it takes too long, send it up to the Prestige Branch Manager.
• Make friends with internal service providers like Operations and the KYC Helpdesk so that escalated questions and complaints may be handled quickly.
• Direct customers to the right delivery method for their needs, such as cashiers, drop boxes, ATMs, etc.
• Let consumers know as soon as their checkbooks, cards, and other account goods are ready to be picked up.
• Get in touch with clients who haven't picked up their things in an acceptable amount of time.
• As soon as new loans are granted, let consumers know and urge them to draw down on the new loans.
• When the branch is crowded, walk the lines to answer quick questions and show customers to the right counters.
• Restocks the Prestige Branch's marketing materials (pamphlets, forms) and tells the Branch Manager if supplies are getting low.

Output:

• Take part in special product promotions by making sure buyers understand the offerings.
• Agree on goals for certain sales campaigns and then meet or beat them.
• Keep track of your personal sales performance stats so that management can use them.
• Set and meet your own sales goals for products and channels to help the store reach its sales goals.
• If you're not sure about how to deliver or apply for a product, go to the right area of delivery for support or advice on that product (such Schemes or Home Loans).
• Answer the consumer straight.
• To make sure that non-sales staff send customers to the Personal Banker when they require a specific product or service, you need to build good connections with branch workers.
• In branches that are connected, make sure you have good relationships with Customer Advisors so that they send standard clients who are eligible for Prestige products and services.
• Fill out all the paperwork for opening an account with customers and send it to the Branch Manager for review before sending it to operations for processing.
• Do a full financial study and examination of the customer's accounts before selling loans to Retail prestige consumers.
• If a consumer doesn't fulfill the basic requirements, tell them, either in person or in writing, as they need.
• Tell the Branch Manager about these kinds of denials every day.
• After opening an account, call the customer, write a welcome letter, and send it to them.

Output:

• Open and close the cash registers with the Branch Manager/BOM at the start and end of each day.
• When asked, let cashiers to do transactions that are over their teller restrictions.
• Be in charge of the Branch's cash. This means reviewing the cash levels of cashiers throughout the day, replenishing them or sending back extra money, and ordering more cash from the outside source based on the daily restrictions that have been set.
• Do any other tasks that are given to you.

Note: This section mirrors the first 15% Customer Service duties.

Results:

• Check that each new account application, loan paperwork, Barclaycard application, and bank account mandate modification is correct.
• Personal Bankers are responsible for making sure that these and other documentation they fill out and send in are correct and of good quality.
• Achieve operational excellence in all parts of procedures and processes that you do yourself to make sure the green audit.
• Follow the Retail end-to-end account opening process to make sure that new accounts are approved and meet KYC requirements.
• If something goes over the agreed-upon service level time, or if there are still KYC requirements that haven't been met, forward it to the Branch Manager.
• Follow all of Absa Bank Uganda's general operational risk and rigor rules, such as those for KYC and anti-money laundering.
• Help the Branch Manager open and close the cashier tills at the start and end of each day when needed.
• Do the snap checks that the Branch Manager tells you to do.
• "Make sure that all tasks and activities are done in full compliance with the rules set by the Enterprise Wide Risk Management Framework, the rules set by the government, and Absa Bank Uganda's own policies and standards."
• Know how to deal with risks and risk occurrences (incidents) that are important to the job.