About Us

Yako Bank(U) Limited was founded in Uganda in 2010 and got its license as a credit institution from the Bank of Uganda in 2020 We promise to keep coming up with new ways for people to save and borrow money that will satisfy the needs of our growing client base

Job Summary

The Branch Operations Manager will help the Branch Manager make sure that daily branch operations run smoothly, that high standards of operational control are maintained (especially in customer onboarding and AML/CFT compliance), that customer service is efficient, that branch sales goals are met, and that the team works well together

Important Result Areas

• Oversee Loan Officers to make sure they meet performance goals for both individuals and branches
• Help the Branch Manager run meetings of the delinquent and loan committees
• Help the Branch Manager develop goals for each Loan Officer Check that the loan documents are real and comprehensive
• Hold weekly meetings with branch staff to talk about operational problems and changes to policies
• Help with audit, compliance, HR, and other necessary support sessions at the branch
• Sell Yako Bank services to clients who already use them
• Follow the Bank's HR Policy when dealing with employee complaints
• Plan work and time off for direct reports
• Make sure that the documents for opening an account and validating the system are correct and valid
• Check on paperwork that isn't finished and help with audits inside and outside the company
• Help make sure that customer requests are handled quickly and correctly (e.g., issuing checks, ATM cards, and statements)
• Keep track of sales kits and stock properly and ask for new supply when you need it
• Use good customer service principles to solve difficult problems for customers
• Keep an eye on big daily account changes and tell the Branch Manager about them Work with front officers to collect unpaid fees and improve the structure of accounts
• Encourage a "speak-up culture" and a work atmosphere where people work together and get things done
• Help the Branch Manager with extra responsibilities that are given to you
• Start staff performance reviews, promotions, training, and transfers in accordance with HR policies
• Improve the skills of your staff so they can satisfy the needs of the business now and in the future
• Make sure that direct reports are safe and healthy
• Work with the Branch Manager to plan and suggest staff time off
• Take care of the branch's cash and vault

Skills Needed

Academic Qualifications

Experience

Other Skills

• Good at managing risks and controls
• The ability to think critically, analyze things, pay attention to details, and solve problems
• Great at talking and writing
• A deep awareness of how the branch works, what its products do, and how much they cost
• Great at helping customers
• Ability to work well with people from different cultures and organizations
• A promise to show the Bank's ideals and ways of leading
• Perfect honesty

How to Apply

Candidates who meet the requirements should send in:

• A cover letter to the Human Resource and Administration Manager of Yako Bank, Head Office, Forest Mall Lugogo, Kampala, Uganda
• Copies of letters of recommendation from school
• A full CV with phone numbers, email addresses, and three references, one of whom must be your most recent employment

Deadline: September 8, 2025 Email your application to hr@yakobank.com

Please note: Only those who are on the short list will be contacted According to Bank rules, no employment offers are issued online