IT Service Desk Officer (Job Ref: ITO4.36, Rank: BOII)

About the Job

Do you love helping others with their IT problems? Join the Bank of Uganda’s IT Operations and Infrastructure Department as an IT Service Desk Officer to provide first-level support under the Team Leader of User Support Services.

Main Duties

Duty
Manage IT requests and issues using ticketing systems.
Troubleshoot hardware, software, and network issues.
Provide user training and configure access.
Ensure compliance with ITIL standards.

What We Want

Requirement	Details
Education	First Class or Upper Second-Class degree in Computer Science or Engineering. ITIL or CompTIA A+ certifications are a plus.
Experience	No experience required.
Age	Not more than 26.0 years old by August 22, 2025.
Skills	Technical: ITIL understanding, incident management, IT support. Behavioral: Teamwork, communication, empathy.

Why Join Us?

Join the Bank of Uganda’s user-focused IT team, where you can earn a competitive salary and grow your career.

How to Apply

Complete the form at https://forms.office.com/r/xVa3z6FUbb by 5:00 PM on August 22, 2025. Submit one scanned document with all required materials. Only shortlisted candidates will be contacted.

Send Request