Duties and Obligations

For passengers it is necessary to make and confirm reservations
The process of arranging reservations and itinerary involves the utilization of aircraft timetables airline manuals reference guides and tariff books
To improve flight utilization and limit the number of no-shows it is important to do a proper flight firming check
Please provide assistance to passengers who have complaints or other problems
In order to minimize passenger complaints and debit notes it is necessary to issue tickets and Passenger Travel Advisories that accurately quote the proper fare
Provide passengers with information regarding updates to flight schedules cancellations or confirmations of reservations
Ensure that there is a complete inventory of unoccupied passenger seats on flights
Ensure that load control personnel and other stations are informed about any changes in passenger itinerary in order to maintain strict control over space and guarantee that seating capacity is utilized on flights
Make sure that the sales report is completed within the specified time frame
One way to create revenue is to promote the product of Uganda Airlines
Take note of and handle bookings that are made over telephone fax or electronic mail; respond to telex messages and authorities
Provide assistance to travel brokers by providing seat confirmations and proposals for upgrading or downgrading
Manage Miscellaneous Charges Orders (MCOs) and refunds as well as handle tickets that have been misplaced or have a time limit on them
In order to ensure adequate succession planning and risk management it is essential to assume responsibility for the growth of one's own expertise and to actively train and develop other personnel
Provide assistance in responding to any types of emergencies or major operational disruptions that may impact the operations of the airline
As per the request of Management additional duties and responsibilities will be assigned

Minimum Experience and Qualifications

There is a certificate in IATA
The possession of a diploma in sales and marketing offers a significant advantage
Additionally having a comprehensive understanding of computer Reservation Systems and IATA protocols is a significant asset
Proficient in the use of computers to a high degree
A minimum of two years of work experience will be considered an additional advantage
I possess a strong comprehension of mathematics and the geography of the world
I am a customer-focused and hospitable individual
Trustworthiness
I am a member of the team
Proactive and focused on achieving results
I am a person who is warm friendly self-motivated nice and presentable
Proficient communication and interpersonal skills are essential
Resistant to adversity