About the Organisation

Mogo Uganda, part of Eleving Group, is a leading asset financing company providing accessible financial solutions such as boda boda loans, auto logbook loans, and smartphone loans.

Renowned for its customer-centric approach, Mogo Uganda tailors services to meet individual needs. The organization fosters an inclusive work environment that promotes communication, professional growth, and a balance between a startup mindset and strong business performance. With equal opportunities, continuous learning, and vibrant social activities, Mogo Uganda employs over 2,300 professionals across three continents. Committed to innovation, Mogo partners with Zembo Motorcycles to promote electric mobility solutions, reflecting its dedication to sustainable transportation. The company also engages in corporate social responsibility through community projects and environmental sustainability initiatives. For more information, visit www.mogo.co.ug.

Job Summary

As a Call Center Intern at Mogo Uganda, you will join the Customer Care Experience team, gaining hands-on experience in customer service, communication, and service quality. This role offers new graduates an opportunity to work with professionals transforming financial access in Uganda.

Roles, Duties, and Responsibilities

Note: Specific responsibilities were not detailed in the provided information. The following are inferred based on typical call center intern roles in similar organizations and aligned with Mogo Uganda’s customer-centric focus.

Handle customer inquiries and provide exceptional service via phone, email, or other communication channels
Assist in resolving customer issues and escalating complex cases to senior team members
Maintain accurate records of customer interactions and transactions
Support the team in ensuring high service quality and adherence to company standards
Participate in training sessions to enhance communication and customer service skills
Contribute to team efforts in improving customer satisfaction and operational efficiency
Assist with data entry and updating customer information in company systems

Qualifications, Education, and Competencies

Note: Specific qualifications were not provided. The following are inferred based on the role being open to new graduates with no experience required.

Bachelor’s degree or diploma in any field (recent graduates encouraged to apply)
Strong communication skills, both verbal and written
Customer-focused attitude with a passion for delivering excellent service
Ability to learn quickly and adapt to a fast-paced environment
Basic proficiency in MS Office (Word, Excel) and computer literacy
Team player with a proactive and motivated mindset