About the Organisation

MOGO Uganda, part of Eleving Group, is a leading asset financing firm offering accessible financial solutions such as boda boda loans, auto logbook loans, and smartphone loans. Renowned for its customer-centric approach, MOGO fosters an inclusive work environment that encourages communication, professional growth, and a balance between a startup mindset and strong business performance.

 With a diverse workforce of over 2,300 professionals across three continents, MOGO promotes transparency, care, trust, and accessibility. Committed to innovation, it partners with Zembo Motorcycles to advance electric mobility and supports community development through CSR initiatives focused on local foundations and environmental sustainability. For more information, visit www.mogo.co.ug.

Job Summary

MOGO Uganda seeks passionate Customer Care Specialists for its Wandegeya branch to deliver exceptional service, particularly in finance, logbook, or loan services. The ideal candidate will excel in addressing customer needs, processing loan applications, and building strong client relationships in a fast-paced, innovative environment.

Roles, Duties, and Responsibilities

• Quickly identify and address customer needs to ensure satisfaction and retention
• Collaborate with Sales and Customer Care teams to handle inquiries, complaints, and escalations efficiently
• Process loan applications accurately to ensure timely disbursement and compliance with company policies
• Clearly explain MOGO’s financial products, loan terms, and processes, tailoring communication to individual customer needs
• Maintain accurate records of customer interactions, inquiries, and loan applications in the ERP system
• Follow up on issues to ensure timely resolution and provide ongoing support for a positive customer experience
• Build and maintain strong client relationships to foster trust, loyalty, and repeat business
• Work with the Sales team to identify opportunities for upselling or cross-selling MOGO products
• Adhere to company policies, regulations, and procedures, maintaining professionalism and confidentiality
• Provide feedback on client needs, trends, and issues to improve products and services
• Perform additional tasks as assigned by the Customer Care Manager

Qualifications, Education, and Skills

• Bachelor’s degree in any field from a recognized institution
• At least 3 years of customer service experience, preferably in financial services, logbook, or consumer loans
• Strong relationship-building and interpersonal skills with a customer-centric focus
• Experience in direct sales or loan processing and disbursement is essential
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and ERP systems for data management
• High emotional intelligence, with the ability to remain calm and solution-focused in challenging situations
• Strong integrity, work ethic, and a positive, proactive attitude
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

How to Apply

Interested candidates should email their CV and cover letter to careers@mogo.co.ug with the subject line “Customer Care Specialist” by 3 November 2025.

Apply Now

Only shortlisted candidates will be contacted.

Deadline: 3 November 2025