Job Summary

M-KOPA is seeking a Fraud Investigator to protect its mission of financial inclusion by uncovering and preventing fraudulent activities.

This role involves conducting field and desktop investigations partnering with law enforcement and developing proactive strategies to safeguard company resources and ensure honest customers receive the credit they deserve

Key Responsibilities

Investigations & Analysis

Conduct field and desktop investigations using advanced fraud detection techniques
Uncover fraud patterns through data mining and analytical exercises
Develop innovative proactive strategies to stay ahead of fraudulent activities

Justice & Recovery

Partner with law enforcement to bring confirmed fraud cases to justice
Manage case closure within strict timelines for swift resolution
Recover assets and protect company resources through strategic investigation

Fraud Prevention & Training

Train teams across departments on fraud prevention best practices
Provide actionable insights from customers and field agents to strengthen defenses
Support analyst teams in implementing protective measures for the sales network

Strategic Influence

Prepare comprehensive reports that influence business strategy
Deliver recommendations to improve credit quality and portfolio performance
Act as the critical link between field operations and strategic decision-making

Qualifications and Competencies

Category	Details
Certification & Experience	Certified Fraud Examiner (CFE) or equivalent fraud-related certification 5+ years of professional experience in fraud investigation or related fields
Technical Skills	Advanced proficiency in Excel PowerPoint and Word Strong analytical skills with the ability to identify fraud indicators through data analysis
Language & Communication	Fluency in Swahili and English (additional languages are a bonus) Excellent communication skills to explain complex findings to various stakeholders
Personal Attributes	Comfortable working independently in diverse environments including rural areas Natural leader who builds trust with customers law enforcement and internal teams Growth mindset with a commitment to continuous learning and professional development