About the Group

M-KOPA is a fintech company based in London that has been around since 2010 and works in Kenya, Uganda, Nigeria, Ghana, and South Africa.

Its goal is to make basic goods and services more inexpensive by using new ways to pay for them, such as merging digital micropayments with GSM connectivity.

M-KOPA has received praise for its effects, including being designated one of "Africa's Fastest Growing Companies" by the Financial Times in 2022, 2023, and 2024, and one of the "TIME100 Most Influential Companies" in 2023 and 2024.

The organization encourages a dynamic work environment that values employee growth and new ideas, and it gives employees chances to work in different divisions.

M-KOPA has given more than 5 million consumers more than $1.5 billion in loans and has more than 3,000 employees, with 30,000 sales agents in various areas.

Its business approach is based on making it easy for people to get loans for cellphones and digital services. It does this by offering daily repayment options that fit with how much money clients make.

Customer focus, innovation, and financial inclusion are some of M-KOPA's core values.

The corporation takes part in corporate social responsibility projects that help underserved areas become stronger.

Go to their official website, www.m-kopa.com, for additional information.

What the Job Is

Job Title: Outbound Telesales Representative (Call Center Jobs)

Organization: M-KOPA

Location of duty: Kampala, Uganda

Job Summary: We need a Telesales Representative to join our Customer Retention team as we grow and work to make sure everyone has access to digital and financial services in all of our regions.

As a Telesales Representative, you'll be an important part of increasing sales by talking to current clients on the phone.

You will successfully launch and sell M-KOPA's new products, meet and exceed sales goals, and develop strong, long-lasting connections with customers.

Your donations will immediately help us reach our goal of making important goods and services available to everyone.

Who We Are We at M-KOPA think that giving our consumers reasonable and easy-to-use financial solutions is the best way to help them.

In this job, you'll learn a lot about our products so you can assist clients find new ways to use them, which will help bring about financial inclusion and innovation in places that don't have many resources.

Your job will require more than just making sales. You'll also need to create real relationships with customers, provide them a great experience, and encourage loyalty that leads to repeat business.

This is your chance to do well in a fast-paced, changing environment and be part of a team that wants to make a difference.

You will answer directly to the Telesales Team Lead.

Duties, Roles, and Responsibilities

Excellence in Sales:

To boost sales, actively offer and sell more M-KOPA goods to current clients.
Use effective sales methods to reach and surpass the campaign's conversion and sales goals.

Customer Engagement:

To get customers to stay loyal, you need to build and keep strong relationships with them.
Take care of questions, complaints, and objections in a professional and timely manner.

Quality Standards:

Keep high call quality standards by giving customers complete and accurate information.

Productivity Goals:

To reach your daily and weekly goals, you need to meet the expected conversation time and call handling benchmarks and handle interactions effectively.

Feedback and Reporting:

Keep precise records of how you communicate with customers and give the Telesales Team Lead regular updates on how the campaign is going.

Skills, Education, and Qualifications

The person we want to hire is someone who loves sales, talking to customers, and reaching goals.

A bachelor's degree or diploma in business management or a similar subject is required.
Experience: You should have worked in a corporate setting for at least two years, and it would be best if you had worked in the BPO or call center industry.
Skills:
- Good in talking and writing.
- Great skills in coaching, giving presentations, and working with people.
- A concentration on getting results and meeting or exceeding sales goals.
- Always operate with high morals and honesty when dealing with customers.