Summary of the Job:

The Operations Manager will be in charge of managing all aspects of operations for a variety of client portfolios, making sure that Sea Freight, Airfreight, Warehousing, and Inland Container Depot services are all top-notch. This strategic position leads efforts to improve service quality, cut costs, boost efficiency, and make things better all the time in Uganda's ever-changing logistical environment.

What Africa Global Logistics Does:

Africa Global Logistics (AGL) is a top logistics and supply chain management organization that comes up with new ways to move goods around Africa. AGL is known for its reliable and customer-focused services. It uses cutting-edge technology and a large network to make complicated logistical operations run more smoothly while also encouraging sustainable economic growth and environmental stewardship.

Main Tasks and Responsibilities:

Leading and growing a team:

• Lead and coach a high-performing operations team that works toward the goals of the organization
• Set clear performance goals and encourage a culture of accountability
• Be in charge of hiring, onboarding, and initiatives to build capacity
• Do performance assessments and make plans for career progression
• Create a team environment where people work together and plan for the future

Operational Excellence:

• Make sure that all operational units work together in the best way possible to get the most done.
• Work with the QHSE teams to make sure that Standard Operating Procedures are followed and updated.
• Start projects for ongoing improvement that save money
• Make sure that all operations are reliable and provide good service
• Keep an eye on and improve operational productivity measures

Managing Clients and Portfolios:

• Make sure that all clients get the services they pay for and that contracts are followed.
• Work with Sales and Finance to create tariffs and client presentations.
• Provide service that is quick and responsive to build good relationships with clients
• Take care of service level agreements and customer profitability
• Come up with solutions to clients' logistics problems

Quality and Financial Performance:

• Meet budget goals by keeping an eye on gross margins and costs
• Be a part of the disbursement control committee to make sure the company is following the rules
• Keep an eye on and analyze operational KPIs to make things better
• Take steps to fix problems with quality and financial goals
• Increase profits by making operations more efficient

Managing Risks and Subcontractors:

• Handle ties with government agencies and transportation companies
• Keep an eye on how well subcontractors follow AGL rules and policies
• Work with the right people to find and reduce operational risks
• Make sure that all partner networks meet the same service criteria
• Make sure that all operations follow the rules

Qualifications and Skills:

• A bachelor's degree in business administration, logistics, supply chain, or procurement
• At least 10 years of expertise in clearing and forwarding
• At least 5 years in a senior logistics management position
• A full understanding of international freight forwarding
• Knowledge of logistics and transportation across borders and across corridors
• Good at using Microsoft Office Suite
• Knowing how to use logistical systems like SAP and Power BI is a plus.
• Great at leading and analyzing things
• Good at talking to and getting along with others
• Has a history of running things efficiently
• Experience in making customers happy
• The ability to think strategically and solve problems
• The ability to adapt and have emotional intelligence
• Outcomes - very organized and driven
• A team leadership style that works with others

Goals for Performance:

• Get 100% of the Quality-of-Service KPIs
• Meet all annual budget and profit goals
• Keep up with goals for operational efficiency
• Make sure client satisfaction numbers are met
• Reach your goals for cutting costs

Career Growth:

AGL has a lot of ways for people to grow, such as:

• Programs for developing leaders
• Improving technical skills
• Exposure to other countries within the AGL network
• Programs to teach managers
• Experience working on projects with people from different departments

How to Apply:

Click the APPLY button below to go to the Africa Global Logistics application portal and fill out an online application.

Apply Now

Deadline for Applications: October 22, 2025

Please note that only candidates who are on the shortlist will be contacted for interviews. Africa Global Logistics is an equal opportunity company that values diversity and inclusion in the workplace.