A brief overview of the position is provided below As a Telesales Representative you will be the voice that assists customers in growing,  assisting them through the process of upgrading to better equipment and expanding their potential 

When you work directly with consumers on a daily basis, you will assist them in improving their lives by assisting them in locating the appropriate items resolving any issues that they may be experiencing and ensuring that they get the most out of their M-KOPA experience

 At M-KOPA assisting consumers in upgrading is not simply about selling things; rather it is about opening doors to previously unimaginable opportunities . 

You will connect consumers with the technology that they require to improve their life whether it be a more advanced phone more services or access to financial instruments that can assist them in accomplishing their objectives , Helping customers finding solutions to problems and identifying new chances for advancement are all part of your job description. 

It will be your responsibility to manage client requests for updates and devices verify customer information in order to ensure everyone's safety and assist customers in selecting the appropriate plans to meet their requirements 

Additionally you will market extra products that bolster their experience and offer support to them in the event that they require assistance with their gadgets or applications 

This could be the ideal opportunity for you if you take pleasure in interacting with other people if you take pleasure in assisting others in achieving their goals and if you want to be a part of something that truly makes a difference in the lives of other people

 This position is located in Kampala and reports to the Telesales Team Leader (Telesales Team Leader)

Requirements

• An individual with one to two years of experience working in a call center or customer service environment is required and it would be ideal if they also have some expertise in sales or telesales
• It is important that you are comfortable communicating with clients resolving their issues and assisting them in locating the items that they require
• Having great communication skills and being naturally good at creating trust with consumers are both essential qualities for you to possess
• Individuals who are patient sympathetic and pay attention to details as well as those who are results-oriented and capable of working independently are a desirable candidate for this position
• Most importantly you should be a member of a team that is capable of juggling various responsibilities and who actually cares about working toward the success of your customers
• Experience with customer relationship management (CRM) systems or mobile banking services would be ideal but we are willing to train the right individual

Why Choose M-KOPA?

• At M-KOPA we provide our employees with a variety of development programs coaching relationships and on-the-job training in order to provide them the ability to take ownership of their careers
• By embracing flexibility prioritizing well-being and providing policies that are family-friendly we support the individual journeys of employees
• If you want to be a part of influencing the future of M-KOPA join us as we grow together
• In addition to being recognized by the Financial Times as one of Africa's fastest growing firms on four separate occasions (2022 2023 2024 and 2025) and by TIME100 as one of the most influential companies in the world on two separate occasions (2023 and 2024) we have provided services to more than five million consumers thereby enabling the unbanked in Africa to gain access to a total of $1.5 billion in credit

Important Notice

M-KOPA is an employer that follows the principles of equal opportunity and affirmative action and it is dedicated to assembling a team that is diverse and has extensive training 

Applications from people with disabilities women and members of underrepresented groups are especially encouraged 

The use of forced or child labor is expressly prohibited by M-KOPA and the organization respects the rights of its employees to voluntarily and without coercion agree to the terms and conditions of employment as well as the right to freely end their employment with proper notice 

M-KOPA is obligated to guarantee that its employees are of the age at which they are legally permitted to work and to comply with local legislation regarding employment opportunities for students or young people such as internships and apprenticeships 

When it comes to pre-employment or post-employment requirements M-KOPA does not collect or charge any amounts of money The implication of this is that we will never under any circumstances request "recruitment fees" "processing fees" "interview fees" or any other form of monetary compensation in exchange for offer letters or interviews at any point in the process of recruiting On a rolling basis consideration will be given to applications submitted for this post

 The process of shortlisting candidates and conducting interviews might take place at any point during the recruitment process In the event that a qualified candidate is chosen prior to the closing date that was published we have the right to close the position earlier than originally planned

Application Details

For more information please visit the following website: Apply Here utm_source: jm6xOrdPqm