Job Summary

As a Customer Service Executive for Social Media, you'll be the voice of Sun King on all of our digital platforms Your job will include talking to customers online, carefully answering their questions, nurturing leads, and establishing strong brand loyalty through good, meaningful contact.

This is an important job on our customer experience team that has a direct impact on how happy customers are and how well sales are doing

Roles, Duties, and Responsibilities

Customer Engagement & Support

• Keep an eye on and respond to customer questions, messages, and comments on Facebook, Instagram, X (Twitter), TikTok, LinkedIn, and other new and developing media Respond quickly, professionally, and helpfully, and make sure your answers reflect Sun King's brand values

Lead Management and Conversion

• Use social media to find and connect with new customers Give customers clear, helpful instructions so they can understand the merchandise and feel good about making a purchase

Cross-Functional Collaboration

• Work closely with the sales and customer experience teams to solve problems, pass on qualified leads, and make sure that the customer experience is smooth from the initial contact to post-sale assistance

Brand Representation and Advocacy

• In every encounter, show that you believe in and support Sun King's aim to promote sustainability and access to energy Build trust, confidence, and customer loyalty by interacting with them in a favorable way

Documentation and Reporting

• Use CRM platforms like Zendesk and Ameyo to keep extensive records of client contacts and give information on trends, common problems, and customer satisfaction

Qualifications, Education, and Skills

Other Qualifications and Skills:
At least one year of experience in a related capacity, such as community management, social media customer support, or something like that
Skills and Qualities:
Good in writing and speaking clearly
Ability to handle more than one discussion at once and set priorities for jobs
Great people skills and a focus on the consumer first
Knowing how to use digital technologies and customer relationship management (CRM) platforms like Zendesk and Ameyo
Able to bounce back and change in a fast-paced, tech-driven world
A person who works well with others and is open to new ideas
Language Skills:
English and Luganda are required
Preferred: Being able to speak at least one language from Western, Northern, Eastern, or Central Uganda fluently

Why Join Sun King

Work for a worldwide corporation with a mission that makes a real difference
Join a team of dedicated people who are working to make renewable energy better
Get to know the newest digital tools and the finest ways to do things around the world
Take advantage of chances to grow and progress in your career

How to Apply

If you're interested, use the APPLY button below or go to our careers page [APPLY Button] Deadline: Applications will be looked at as they come in, so it's best to send them in early