About C-Care Uganda

C-Care Limited, founded in 1972, is a leading healthcare provider in Mauritius and the Indian Ocean, operating hospitals (Darné, Wellkin), outpatient centers, labs (C-Lab), and pharmacies (C-Pharma). In Uganda, C-Care manages International Hospital Kampala (IHK) with a patient-first philosophy rooted in medical excellence, transparency, and compassion. The group supports CSR initiatives like "One Life, One Tree" and fosters professional growth. Visit www.c-care.com.

Job Purpose

The Administrative Officer at IHK is the first point of contact for patients, responsible for registration, insurance verification, billing, and ensuring a smooth, caring patient journey. You will maintain accuracy, resolve issues promptly, and uphold C-Care’s service standards.

Key Responsibilities

Patient Registration & Booking

• Greet patients warmly and professionally
• Collect and record accurate patient data (personal, medical, insurance)
• Ensure all forms are completed and signed
• Manage patient bookings and clinic schedules

Insurance & Billing

• Verify insurance coverage, co-pays, and eligibility
• Explain financial obligations clearly
• Generate, review, and present accurate bills
• Post invoices and submit for pre-approvals
• Close visits in the system and forward to vetting
• Resolve billing disputes with team support

Patient Relations & Support

• Foster a welcoming, patient-centric environment
• Handle complaints with empathy and urgency
• Report service gaps for improvement
• Direct patients to correct departments
• Maintain strict confidentiality

Switchboard & Admin

• Operate telephone per C-Care protocol
• Manage doctor rotas and appointment systems
• Ensure secure handling of confidential documents

Qualifications and Requirements

• Diploma in Business Administration, Secretarial Studies, or related field
• At least 1 year in a service industry (healthcare preferred)
• Computer literacy: MS Office (Word, Excel)
• Exceptional customer service and communication skills
• Strong interpersonal skills and telephone etiquette
• Ability to multitask, prioritize, and stay calm under pressure
• High attention to detail and professionalism

How to Apply

Apply online via the C-Care Uganda Careers Portal.

Apply Now Online

Only shortlisted candidates will be contacted.

Deadline: 3 December 2025