The Specialist - Production Assurance, who reports to the IT Service Delivery Manager, is in charge of leading the monitoring of IT services, production assurance, and 24/7 monitoring of digital services layers They are also in charge of making sure that IT services are of high quality, managing transitions, configuring systems, solving problems, controlling changes, managing SLAs, and planning for disasters

Main Responsibilities

• In charge of and responsible for keeping a reliable Configuration Management Database, Definitive Hardware Store, and Definitive Software Library
• In charge of the ITIL processes for Technology Release Management, Change Management, and Problem Management
• Keep an eye on problems and report on their progress to make sure the Problem management team fixes them within the agreed-upon SLA timeframes
• Use the IT Problem management approach, offer temporary fixes (workarounds), come up with permanent fixes for known bugs, and make sure that lessons are learned from past difficulties
• Get Root Cause Analysis (RCA) from the system owners to fix problems and stop them from happening again Do this through reactive and proactive procedures within established RTO schedules to improve the quality of IT services
• Help with the planning, execution, and coordination of IT disaster recovery activities to make sure that company can continue
• Keep an eye on services and do Events Management on all Configuration Items (CIs) to find and report any problems or unusual events
• Help the Manager of IT Service Delivery keep track of and write down both External and Internal SLAs and stakeholders

What you need to know, be able to do, and have experience with

Academic Qualifications

Experience

Other Skills and Qualifications

• Being able to lead and manage a team or teams
• Wanting to know how procedures and systems work
• Experience with data and statistical analysis
• Strong talents at talking to people and building relationships
• Great talents at writing reports and technical documents
• Skills in managing problems and making changes
• Able and willing to solve difficult analytical problems, look at material on their own, and make suggestions depending on what they find
• A team player that is self-motivated who can adapt, work well with others, and get things done in a variety of scenarios
• Excellent verbal and written communication skills, including the ability to speak clearly to employees and third parties, grasp procedures, and read and understand documents
• Skills in critical thinking and finding the fundamental cause
• Planning and getting things done
• Making decisions and judging things critically
• Good Communicator: Able to clearly and concisely present ideas in both speech and writing
• Interpersonal Skills: Build a culture of ongoing growth and responsibility for yourself and your team
• Inspire Commitment: What you say and do are the same thing
• Self-Development: Works to make good changes in oneself and the organization Makes their own plan for personal growth
• Quickly build an excellent working relationship with end users and other specialists, such Infrastructure System Administrators
• Being willing to work through tough challenges and finish projects
• The ability to look at problems and records and figure out how to fix them
• Self-motivated and able to stay positive even when things are tough
• A team-oriented mindset to aid end users with tech issues

Invitation

Please use the link below to apply if you think you satisfy the standards listed above: www.careers.dfcugroup.com When you arrive there, click on "Career Opportunities" to begin

 (For the best experience, we suggest using Google Chrome) Due Date: September 4  2025

 We will only get in touch with those who are on the short list 

Please be aware that all of the terms and conditions for hiring that are listed in the HR Policies and Procedures Manual will apply