Yalelo is a leading aquaculture company in Uganda, dedicated to delivering high-quality fish products while promoting sustainable practices and community development.

 We strive to provide fresh, nutritious fish to our customers, ensuring excellence in service and product quality Our operations emphasize efficiency, hygiene, and customer satisfaction, fostering a dynamic and inclusive work environment that values teamwork, innovation, and professional growth

Job Summary

The Outlet Assistant is responsible for actively participating in the Outlet’s operations, including stock receipt, weighing, icing, housekeeping, preparing customer orders, and promoting excellent customer relations The role ensures precision, quality, and efficiency at the Outlet, contributing to sales targets and customer service while adhering to safety and hygiene standards

Duties, Roles, and Responsibilities

• Participate in the overall performance of the Outlet by regularly coming up with initiatives to drive sales growth and actively engaging in sales activities
• Drive and deliver excellent customer service in store appearance, fish display, stock ordering, SKU layout, and selling
• Ensure customer complaints are followed up or escalated, securing satisfactory solutions for both the customer and Yalelo
• Receive stock supplies and organize inventory, ensuring fridges are always stocked to meet customer needs
• Perform regular quality assurance checks on fish, ensuring proper handling, storage, processing, and packing, and enforce proper icing techniques to maintain freshness
• Act as the chief custodian and enforcer of the YU red stock SOP in the Outlet
• Develop and maintain knowledge of fish products, including new offers, and share that knowledge confidently with customers and colleagues
• Take and prepare customer orders, including packing and entering transactions into the POS
• Assist the Supervisor with banking sales revenues, including cash reconciliations and filling change requirements
• Support the Outlet supervisor with cash register operations, sales capturing in the POS, correct pricing, inventory control, receipting to customers, and end-of-day stock reconciliations
• Maintain outstanding hygiene standards for all store facilities and equipment to meet food safety guidelines, ensuring cleanliness and neatness at all times
• Perform administrative tasks to support smooth Outlet operations, including timely submission of reports
• Follow health and safety guidelines, reporting concerns or incidents to the Supervisor or relevant personnel
• Conduct regular inspections of Outlet premises and equipment like fridges, POS, and weighing scales to ensure safety and functionality
• Adhere to Workstream procedures, Retail SOPs, and Policies to ensure compliance
• Attend scheduled training for knowledge enhancement and skill development
• Perform other duties as assigned by the Supervisor

Key Performance Indicators

• Achievement of monthly sales target set for the Outlet
• Achievement of monthly stock loss target of 0.5%
• Product safety, excellent customer service, and customer satisfaction
• Minimal customer complaints
• Hygienic standards maintained at all times
• Zero major and fatal safety incidents

Qualifications, Education, and Competencies

Skills & Abilities:  
Customer management abilities and good customer care skills  
Good grasp of the English Language and local languages  
Must be organized and accurate  
Must be willing to work long hours when required  
Be able to work in a multicultural environment  
Ability to follow detailed instructions and work effectively  
Knowledge of safety protocols and commitment to maintaining hygiene standards  
Attention to detail in handling, sorting, grading, and packing fish  
Willingness to learn and adapt to different processing techniques  
Good communication skills and a positive work attitude

How to Apply

Send the application, CV, and academic documents as one 

PDF document to careers@yalelo.ug , clearly specifying the job position in the subject line Deadline: 13th October 2025