Platinum Credit (U) Ltd is a leading microfinance institution in Uganda, providing accessible and affordable credit solutions to individuals and small businesses. 

The organization is committed to financial inclusion, offering innovative loan products like logbook finance, and maintains a dynamic work environment focused on employee development, teamwork, and customer satisfaction

Job Summary

The overall goal of the role is to grow the branch's portfolio month on month across all products while keeping the portfolio quality high through a motivated team and happy customers

Duties, Roles, and Responsibilities in Detail

• Create and carry out plans to help the team reach its portfolio quality goal
• Hire and manage the sales agents and loan officers needed to meet the goals
• Make plans to keep your workers and put them into action
• Train and help sales agents with all processes on a regular basis
• Watch over and help Sales Agents reach their monthly goals for sales and portfolio quality
• Be a part of the branch loans committee that quickly reviews and approves all loans made by the team to make sure they follow the company's product standards and procedures
• To make sure that his or her team has a zero-tolerance policy for fraud
• To keep up the company's customer service charter's high standards for customer satisfaction

Qualifications, Education, and Skills

Additional Qualifications

• Understanding of the basics of customer service
• Understanding how to run an office

Important Skills

• Honesty and the ability to work with and lead a team that is always changing
• Ability to talk and write well
• Good understanding of the company's financing and credit policies
• Good at using computers and databases
• Being able to plan, do more than one thing at once, and use time wisely
• Above average soft skills, like listening and managing stress