Call Center Agent
Full Time
3 weeks ago
Employment Information
Mogo is a top provider of financial services relating to cars and trucks, and they focus on making it easier for people to purchase cars. We are part of a larger worldwide business that is dedicated to providing great customer service through new ideas and dependable service.
Key Responsibilities
| Responsibility | Description |
|---|---|
| Customer Interaction | Respond to customer and staff questions by phone, email, SMS, and live chat quickly and professionally. |
| Product Education | Teach current and potential customers about Mogo's products and services, making sure to explain the features and benefits clearly. |
| Sales & Payments | Take part in sales activities over the phone and help customers collect and process payments. |
| Issue Resolution | Help customers with their problems, especially those with tracker functionality, by giving them clear instructions and solutions. |
| Documentation | Keep accurate records of every interaction with a customer in the communication database and update them as needed. |
| Teamwork | Take part in team meetings, give your thoughts, and help make customer service tactics better overall. |
Qualifications and Skills
| Category | Requirements |
|---|---|
| Education | A bachelor's degree in any field from an accredited university. |
| Experience | At least three months of experience in a customer service or call center job. |
| Technical Skills | Very good at using computer programs and CRM software. |
| Soft Skills | Very good at talking and writing. Ability to do more than one thing at once, perform well under stress, and be cheerful and proactive. Showed a strong work ethic and excellent integrity. |
Working Conditions
| Condition | Details |
|---|---|
| Environment | A fast-paced call center in a company that is always changing. |
| Schedule | Full-time job in Kampala. May need to work shifts, which could include evenings or weekends, to meet customer needs. |
Why Join Mogo Uganda?
| Benefit | Description |
|---|---|
| Important Role | You will be the company's voice and have a direct effect on how happy customers are. |
| Opportunities for Growth | Get important experience in sales and customer service in the burgeoning automotive finance business. |
| Competitive Package | Get a salary and benefits package that is competitive. |
| Training | Get full training on how to use products, services, and talk to customers. |
How to Apply
Those who are interested and meet the requirements listed above should fill out their application and send it to the email address given.
| Application Component | Details |
|---|---|
| CV | A new Curriculum Vitae (CV). |
| Cover Letter | A cover letter that grabs attention. |
Apply to: Used your documents to careers@mogo.co.ug
Deadline: Thursday, April 24, 2025
Equal Opportunity Employer
Mogo Uganda is an equal opportunity company that values diversity and inclusion in the workplace. We value all applicants and do not discriminate against them because of their race, religion, gender, or any other protected status.
Only candidates who are on the shortlist will be called for interviews.
Skills
Sales
Marketing
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