About Kray Microfinance

Kray Microfinance is a leading financial institution dedicated to providing accessible financial services to underserved communities.  Through microloans savings products and financial literacy programs Kray empowers individuals and small businesses to achieve financial stability and growth

Role Summary

The Customer Engagement & Savings Champion will lead savings mobilization efforts through innovative customer engagement strategies cohort management and community-driven initiatives . This role is ideal for a creative and energetic professional passionate about promoting financial inclusion

Key Responsibilities

Savings Mobilization & Cohort Management

• Design and manage savings cohorts (monthly goal-based or product-focused)
• Lead WhatsApp savings groups with regular updates leaderboards and interactive engagement
• Reactivate inactive savers and encourage consistent saving behavior
• Organize savings-related rewards certificates and in-branch events to motivate customers

Tracking & Reporting

• Monitor cohort progress using dashboards and generate detailed reports on savings growth
• Track key performance indicators (KPIs) to measure the effectiveness of engagement strategies

Key Performance Indicators (KPIs)

• Growth in monthly savings
• Cohort completion rates
• Customer engagement metrics
• Dormant saver reactivation
• Number of new savers onboarded
• Customer satisfaction ratings

Qualifications and Competencies

How to Apply

Interested candidates should submit their CV to recruitment.kray@gmail.com

Deadline: 15th October 2025