Why Join PalmPay Uganda?

PalmPay is transforming payments across Africa with innovative mobile solutions. We're backed by global investors and committed to financial empowerment for underserved communities.

Ground-floor opportunity in Uganda's fintech revolution
Competitive salary + performance bonuses
Career growth in a high-impact, inclusive culture
Flexible work options and professional development
Be part of a 35M+ user ecosystem across Tanzania, Ghana, Nigeria & Uganda

Open Positions

We're urgently hiring across customer service, collections, operations, finance, and sales. All roles require strong communication, tech-savviness, and a passion for financial inclusion.

1. Customer Service Representative

Duties:

Handle inquiries via phone, email, chat, and social media
Resolve payment/transaction issues with accurate tracking
Promote PalmPay products and escalate complex cases
Maintain logs and follow up for customer satisfaction

Qualifications: Bachelor's in business/communications; 0–1 year experience (fintech preferred); fluent English; MS Office/CRM skills; weekend availability.

2. Online Collector

Duties:

Monitor overdue digital payments/loans via online platforms
Negotiate repayment plans and update collection records
Collaborate to reduce bad debts and improve recovery
Report trends and suggest channel improvements

Qualifications: Diploma/Bachelor's in business/finance; 1–2 years debt recovery; Excel/data analysis; knowledge of Ugandan financial laws.

3. Operations Assistant

Duties:

Process transactions and onboard new agents
Manage POS inventory and operational standards
Resolve process issues with cross-functional teams
Monitor metrics and support Uganda launch

Qualifications: Bachelor's in business/operations; 1–2 years admin/ops (finance/logistics +); ERP/CRM skills; multitasking in fast-paced settings.

4. Collection Supervisor

Duties:

Train collectors to meet recovery targets
Develop delinquency reduction strategies
Monitor KPIs, handle escalations, ensure compliance
Foster results-driven, ethical culture

Qualifications: Bachelor's in business/finance/law; 3+ years collections (supervisory required); Excel/SQL; leadership & recovery rate improvement track record.

5. Customer Service Supervisor

Duties:

Lead team to meet SLAs and quality standards
Implement training, case resolution, performance reviews
Monitor operations, promotions, and service enhancements
Use feedback to improve retention and team efficiency

Qualifications: Bachelor's in management; 3+ years leading CS teams; CRM/coaching expertise; multilingual (Luganda +); fintech/call center experience preferred.