About the Company

PalmPay is a Pan-African fintech startup that is now doing business in Ghana and Nigeria and is growing into other markets in Uganda.

We are changing the way people pay for things by making it fast and safe for everyone to send money, pay bills, and shop online.

Role Overview

Job Title: Senior Administration Specialist

Organization: PalmPay

Duty Station: Kampala, Uganda

Job Summary: We are looking for a Senior Administration Specialist who is proactive and results-driven to oversee and manage advanced administrative tasks. This includes making sure that the office runs smoothly, that all rules are followed, that vendors are coordinated, and that operational support is provided that is specific to the needs of a fintech/banking environment.

Key Responsibilities

Management of the Office and Administration

Manage the daily administrative tasks at all of the branches or offices.
Make sure that the office's facilities, equipment, and supplies are all working properly.
Keep up with service standards, administrative systems, and SOPs.

Managing Vendors and Contracts

Handle relationships with vendors, negotiate contracts, and keep an eye on service delivery.
Make sure that office supplies and services are bought on schedule according to company rules.
Keep an eye on vendors' performance and make sure they follow the rules.

Documentation and Compliance

Make sure that the administration follows all the rules set by fintech and banking.
Keep accurate records of your licenses, permits, insurance, and legal papers.
Help with audits by getting the necessary paperwork ready and sending it in.

Support for operations

Plan the arrangements for meetings, events, training sessions, and personnel moves.
Help management with reports, operational insights, and administrative data.
Work with the HR, Finance, IT, and Risk departments to make sure that workflows run well.

Managing Assets and Inventory

Take care of office equipment like laptops, phones, access cards, and more. This includes giving them out, keeping track of them, and getting them back.
Make sure that your inventory control and paperwork are correct.
Plan and organize repairs, replacements, and upgrades of equipment.

Help for staff and customers

Take care of employees' administrative needs and fix operational problems right away.
Be the main point of contact for both internal and external stakeholders.

Leading and Supervising

Make sure that junior administrative workers meet performance criteria and keep an eye on them.
Give the admin team advice, mentoring, and training.
Lead efforts that make the administration more efficient.

Education, Skills, and Qualifications

Education:

A bachelor's degree in business administration, management, finance, or a similar discipline.

Experience:

At least 4–6 years of experience in an administrative role, preferably in the fintech, banking, telecom, or financial services industries.
A lot of understanding about managing an office, following rules, buying things, and working with vendors.
Experience working in environments that are fast-paced and have a lot of rules.

Skills and Abilities:

Ability to organize and do many things at once.
Great at talking to and working with others.
Advanced knowledge of MS Office and administrative systems.
Good in writing reports and analyzing data.
Ability to handle private information with honesty.
The ability to make decisions and solve problems.
It helps to know the rules of the sector, such as those about data privacy, fundamental cybersecurity, and following the rules of your job.